Question 1

Which Xtend packages are available?

Accepted Answer

The listed home packages are Xtend 20/5, Xtend 30/30, Xtend 60/60, Xtend 100/100 and Xtend 200/200. Availability depends on the service area.

Question 2

What do the package speeds mean?

Accepted Answer

The package speed is the listed fibre line speed for that plan. Choose based on how many people are online and what they do most: browsing, streaming, calls, study or gaming.

Question 3

How does monthly pricing work?

Accepted Answer

The public package prices are listed per month: R440 p/m for 20/5 Mbps, R590 p/m for 30/30 Mbps, R775 p/m for 60/60 Mbps, R890 p/m for 100/100 Mbps and R999 p/m for 200/200 Mbps.

Question 4

How long does installation take?

Accepted Answer

Installation timing depends on your address, coverage status and appointment availability. We confirm the practical install details before you commit.

Question 5

Can I upgrade or downgrade my plan?

Accepted Answer

Yes, package changes can be discussed as your usage changes. The team will confirm what is available in your area.

Question 6

What happens if my area isn't covered yet?

Accepted Answer

Leave your details on the coverage page and we'll notify you if availability changes for your address.

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